What should I bring with me?

On top of bringing your family, friends, or coworkers, you will need to bring your inner Sherlock Holmes.

Are cell phones allowed?

The use of electronic devices or any outside tools are strictly prohibited and if found using them, you will be escorted out of the room. Most of the puzzles wouldn’t be solved by anything you could find online using your phone, and pictures are not allowed in the room to keep the mystery alive for groups who have not yet played. There will be a secure area outside of each room for you to lock up your small valuables. However, cameras ARE allowed and encouraged in the lobby area.

What happens if I arrive late?

Since all rooms are booked online and in advance, they rotate on a schedule that allows time for instructions, the game, and the solution and pictures at the end. Showing up late would throw the whole day off for future game players, so please arrive 15 – 20 minutes early to make sure you are there before the room is locked. You will not be permitted into the room if you are late. THERE ARE NO REFUNDS.

How old do you have to be?

We recommend age 9  or older to participate with an adult. Of course, you may bring younger children, but they must be closely supervised because no rooms are child proofed and we don’t want them to break things in the room or to get hurt. Most people who have brought younger children have fun for 15-20 minutes and then just sit down or mess with things because they get bored.  Ages 18 and older can play without a legal adult in the room.

Will there be other people besides my group in the room

No. By booking in advance using our in depth scheduling system, you ensure that only the people in your party will be in the room at any given time. Groups of 3-6 work best for the rooms but you may have up to 8.

What should I wear to play Clue Pursuit?

Clue Pursuit doesn’t care what you wear. You may wear formal wear or your marathon running clothes. It doesn’t matter. There aren’t any obstacles in the rooms to overcome or heavy objects to lift, but you will more than likely be walking around a lot and bending over to search for things so we suggest you are comfortable.

Who will enjoy playing Clue Pursuit?

Relatives and Chums
Are you tired of going to the movies and bowling? Do you wish there was something else to do before or after dinner or on a Saturday when the weather stinks and you can’t be outside? Clue Pursuit has the answer! Combining technology, puzzles, and some mechanical clues, the games are fit for all ages! Work together or have fun disagreeing on how to solve your way out of the room. 60 minutes goes by fast when you’re having fun!

Gamers
Escape Rooms started online, but now you can be in one in real life! Come test your skills offline!

Colleagues
Maybe you need a team building exercise out of the office. Maybe you are friends with your co-workers and want to do this over lunch. Maybe you’re the head honcho and want something fun to do for a holiday party! Clue Pursuit is mostly for smaller groups, but please contact us about hosting an Escape Room Party for larger groups.

Classmates
A fun field trip for your high school or middle school or club groups. A great way to encourage problem solving and creative thinking while encouraging team play.

What if there's just 2 of us?

We wouldn’t want to be too closed minded about the team size, but it is good to know before booking that with only 2 people the game becomes a bit too difficult, which might spoil the fun part. Therefore, we usually advise people to bring at least 3 members. Certainly, if you decide to take this risk and are willing to pay the minimum fee for 3 players (off peak), we will do everything we can do to make the most of your game experience.

What are your hours?

Springfield-we are open Wednesday evening through Sunday evening. Please refer to the Springfield booking page for more specifics on individual room times. Our first and last time slots of the day are as follows:

Tuesday: 2-9:30 pm

Wednesday:2-9:30 pm

Thursday: 2pm-9:30 pm

Friday: 11 am-10 pm

Saturday: 10am-10:30 pm

Sunday: 12pm-8:30 pm

Kansas City-We are open Wednesday morning through Sunday evening. Please refer to the Springfield booking page for more specifics on individual room times. The first and last time slots available are as follows:

Wednesday: 12:00pm-9:15pm

Thursday: 12:00pm-9:15 pm

Friday: 10:00am-10:45pm

Saturday: 10:00am-10:45pm

Sunday: 11:00am-10:00pm

 

Our hours are subject to change and we are by appointment only!

What is your cancellation policy?

Since this is a live event and employees are scheduled according to which games are reserved, no cancellations are accepted and no refunds are issued. However, in extreme events, we will do our best to be accommodating for a re-schedule. Please try to give us at least a 24 hours notice if you have an extreme event and need to reschedule.

Terms and Conditions

Terms and conditions for purchasing and playing the game(s) and using the CluePursuitlive Website

  1. WEBSITE USE AND SECURITY

1.1. The website www.cluepursuitlive.com is owned and operated by Escape Quest LLC. The company holds the right to amend or vary these Terms and conditions including any of the contents of the website from time to time at its sole discretion without prior notice.

1.2. The terms apply to the use by any visitor of the CluePursuit Website and should be read carefully before any use.

1.3. CluePursuit does its best to supply you with the most current and accurate information on its website.

1.4. The Clue Pursuit website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.

1.5. You are not permitted to link to or use all or any part of the CluePursuit website for any purpose which is fraudulent, unlawful, defamatory, harmful, obscene or objectionable.

1.6. You accept that the Internet is not fully secure. CluePursuit will take all appropriate steps to protect the security of any payment card information though CluePursuit shall not be liable for any damage that you may suffer as a result of the loss of confidentiality of any such information.

1.7. CluePursuit shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.

  1. GENERAL

2.1. Nothing in these terms and conditions is intended to affect your statutory rights.

2.2. The game is designed for a team of 3-6 people per room.

2.3 The trade marks and logos displayed on the website are the property of CluePursuit. You are not permitted to use these without the prior written permission of CluePursuit and you accept that any such use may constitute an infringement of the relevant proprietor’s rights.

2.4. These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by USA law and all disputes shall be submitted to the exclusive jurisdiction of the United States courts.

2.5. All the terms of any contract are included or assigned to within these terms and conditions.

2.6 CluePursuit’s website may contain hyperlinks to third party websites. The operation of those websites is out of CluePursuit’s control and you use them at your own risk.

2.7. CluePursuit collects and stores your personal details without disclosing it to any 3rd party and is dedicated to ensure that the privacy of your personal information is protected.

2.8. CluePursuit recommends teams to arrive on time, not earlier than 15 minutes and not later than the beginning time of the booking.

2.9. Due to the nature of the game no recordings or photos can be taken inside the room.

2.10. CluePursuit expects the visitors not to disclose any details of the game directly or indirectly to the public.

2.11. CluePursuit may contact you from time to time with offers and promotions via email or phone.

2.12. CluePursuit is entitled to charge the guests for any damage, which is intentional or caused by misuse of items.

2.13. While on our premises, you must ensure to conform to our codes and regulations, adopt proper standards of behavior, and cooperate with our employees having security responsibilities.

2.14. CluePursuit doesn’t tolerate any kind of bullying or harassment towards its employees.

2.15. Photos taken by Clue Pursuit may be used on their website or social media pages without your consent and/or without compensation.

  1. BOOKINGS

3.1. The only language available for the conclusion of a contract online is English.

3.2. Only person(s) who are at least 18 years of age are permitted to book a room.

3.3. It is your responsibility to check that any games issued to you are accurate.

3.4. Any purchase of Game is only valid when processed by CluePursuit.

3.5. If you wish to transfer your Game(s) into someone else’s name, you must contact CluePursuit by either email or telephone at least two hours before the start of the game. CluePursuit may refuse this facility.

3.6. Games may not be transferred or resold for commercial purposes or at a premium. If a Game is transferred or resold in breach of this condition, the bearer of the Game or the person claiming the right to attend the event will be refused admission to the game.

3.7. You are entirely responsible for entering your details correctly on the Online Booking Form.  By submitting an Online Booking Form you warrant to CluePursuit that all details supplied by you are true and accurate.

3.8. You receive the confirmation of your booking via email or text, whichever choice you choose at booking.

3.9. Online bookings can only be made up to 90 days in advance, exceptions may be entertained if contacting CluePursuit via email or phone.

3.10. A booking becomes a no-show and entry will be declined if the team is late 30 minutes or more. In such a situation the money is not refundable and the booking is not changeable.

  1. PRICE AND PAYMENT

4.1. The price of a game is stated on the CluePursuit website of the Booking section.

4.2. The price is set according to number of people in a room (maximum 8 persons) and to the timing of the week.

4.3. Bookings can be made online on the CluePursuitlive.com website, via phone, email or in person.

4.4. Any major credit or debit card will secure a payment online. To use PayPal, you can book by calling or emailing the CluePursuit location and we will send you an invoice.

4.5. Full payment is required at the time of booking.

4.6. CluePursuit is a live event so once the booking is confirmed,  refunds, cancellations or reschedules are not accepted.

4.7. In case less people attend the game than what booked, the price difference will not be reimbursed.

4.8. If more people attend the game than it is booked for (up to 8 persons a room) the price difference can be settled upon arrival to the game.

  1. CONTACT

If you need to contact CluePursuit you can do so using any of the following methods:

  1. SAFETY AND ENJOYMENT

6.1A Each CluePursuit player will be instructed before their game by their assigned local GameMaster. After learning the rules of the game, each player will participate in the game at their own risk. Also, CluePursuit is not liable for any (personal or equipment) damages caused by game room misuse or not following the rules described before the game.

6.1B Failure to obey rules which result in damage to our props or our building can be charged a repair fee of up to $100.

6.2. If you are late for more than 30 minutes of the original time of your booking, the reservation becomes a no-show automatically and you won’t be able to start your game. To re-book another slot must be of your own expenses and according to current availability.

6.3. People under influence of alcohol or un-prescribed drugs might be turned away and their game stated as no-show.

6.4. People who choose to play under the influence of drugs and/or alcohol may be removed at any time from the game room without refund by not obeying the game rules or by causing disruptive behavior which affect the workings and/or functionality of our  game rooms.

6.5 Drinks and food may not be brought into the Game Rooms.

6.6. To be admitted you must confirm the full name of the booker and might be asked to confirm phone number and email address.

6.7. Children ages 9- 14 have to be accompanied at least by 1 adult per game, children under the age of 9 are not permitted to enter the Game Rooms.

6.8. CluePursuit suggests customers to wear comfortable clothing for the game.